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外企面试必不可少的

2016-11-01 16:19:41 280
课程详情

                     

1.接电话必备第一句:自报家门

Hello, ABC Company. This is XXX. How may I help you? 您好,ABC公司,我是XXX。有什么可以帮您吗?

举一反三:

Good morning. ABC Company. This is XXX speaking. May I help you?

Thank you for calling. Youve reached ABC Company. This is XXX.

2.接电话必备第二句:TA不在,请稍等片刻。

XXX is not available at the moment. Could you hold for a few minutes please?

XXX现在无法接听您的电话,您能稍等片刻吗?

举一反三:

XXX is with a client now. Would you mind holding for a moment?

XXX is currently unavailable. Can you please hold for a moment?

Were experiencing a high volume of calls. Would you please hold?

3.接电话必备第三句:我为您转接。

Ill transfer your call to XXX. 我将为您转接到XXX

举一反三:

Ill transfer you over to XXXs line.

Ill put you through.

Ill put XXX on the phone.

Ill get XXX for you.

Ill connet you.

4.接电话必备第四句:稍后再打给您。

Would you leave your name and number and I can call you back?

您能留下您的姓名和电话吗?我稍后再打给您?

举一反三:

Do you have a number I can reach you back at?

Ill be glad to return your call if you will leave your name and number.

5.接电话必备第五句:您需要留个口信吗?

May I take a message for you? 我能为您留个口信吗?

举一反三:

Can you leave a message?

Would you like to leave a message?

Can I transfer you to XXXs voice mail?

注:留言内容一般要包括以下几个方面。(1)致电人姓名,(2)致电人公司名称,(3)致电人电话号码/分机号,(4)留言的日期和时间,(5)收到留言后需要做出的回应(回拨电话还是等候致电人第二次打入)(6)留言记录者签名(以防收到留言的人有任何不明白的地方可以再沟通确认)

6.接电话必备第六句:您能再重复一遍吗?

Would you repeat that please? 请您再重复一次好吗?

举一反三:

I beg your pardon?

Would you say it once more please?

Could you repeat what you just said?

7.接电话必备第七句:感谢致电,结束通话

Thank you for your calling, have a nice day. 感谢致电,祝您度过愉快的一天。

举一反三:

Thank you for calling, goodbye.

Thank you very much, goodbye.

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